RaFit Support
Answers to common questions, and how to reach us.
Draft for review. It takes effect when RaFit is released, and the items marked like [this] are filled in first.
Contact Us
Email [contact email]. Tell us your phone (iPhone or Android) and what happened. Please don’t send health details we don’t need. We usually reply within two working days.
Forgot Your Password
On the sign-in screen choose “Forgot your password?”. We’ll email you a code that works for 15 minutes.
A Device You Don’t Know
Open Profile, tap your account at the top, then Signed-In Devices. You can sign out any device there, then change your password.
Apple Health and Health Connect
In RaFit open Profile, then Health Data. On iPhone you can also go to Settings, Health, Data Access & Devices, RaFit. On Android open Health Connect, App permissions, RaFit.
Turn AI Help On or Off
Open the Coach tab, then AI Help, and use “Use AI With My Data”.
Stop Coaching
Open Profile, then Coaching, then your coach, and choose “Stop Coaching”. Your coach loses access straight away.
Get a Copy of Your Data
Open Profile, then Your Information, and choose “Download a Copy of My Data”. For a copy that includes your meal photos, email us.